The Kerio VPN Client generates logs including information about its own activity and detected errors. The system service and the application's user interface work separately. Therefore, separate logs are generated for each of these components. Log files can be used for troubleshooting while communicating with the Kerio Technologies technical support department (especially the system service logs are critical and can be extremely helpful).
Logs of the Kerio VPN Client Service can be found in the logs subfolder of the folder where the Kerio VPN Client is installed, the following path is used by default:
C:\Program Files\Kerio\VPN Client\logs
Two log files are available here:
error.log — critical errors, such as information that start of the Kerio VPN Client Service failed, that the VPN server is not available, that user authentication failed, etc.
debug.log — detailed information on activities of the system service and detected errors.
Logs of the user interface are stored in the corresponding folder of the user account of the user working with the Kerio VPN Client. By default, the following path is used:
Application Data\Kerio\VPNClient\logs
or
Application Data\Kerio\VPNClient\logs
Like in case of the system service, two log files are available:
error.log — critical errors, such as information that it is not possible to establish connection to the Kerio VPN Client Service.
debug.log — detailed information on activities of the application and detected errors.