5.2 The Online/Offline mode
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## 5.2 The Online/Offline mode

Kerio Outlook Connector (Offline Edition) supports both modes, online and offline. Online mode is the standard MS Outlookmode which requires connection to the Internet. Offline mode allows running of MS Outlook and working there without connection to the Internet. This requires all email, events, tasks, etc. being stored in the local message store on the client station. Upon connection to the Internet, it is possible to synchronized changes with the corresponding account in Kerio MailServer.

The offline mode is helpful especially for users with notebooks who make frequent business trips and need their email accounts even when they are not currently connected to the Internet. Upon switching to online mode, all new messages, events and tasks are synchronized with the server's store automatically.

Kerio Outlook Connector (Offline Edition) informs of switching between online and offline modes and about current synchronization progress and status by a special icon in the systray's notification area (see figure 5.3 Synchronization status). The icon informs about the following situations:

Figure 5.3. Synchronization status

- Synchronization in progress — arrows are displayed at the icon.

- MS Outlook is running in the offline mode — grey down-arrow is displayed at the icon.

- MS Outlook lost connection to the server — red cross is displayed over the icon.

If the synchronization is not running and MS Outlook is running in the online mode, the icon is hidden.

### 5.2.1 Offline mode settings

By default, the online mode is set in MS Outlook. To switch to the offline mode, click on Work offline in the File menu available on the main toolbar.

If you closeMS Outlook in the offline mode, it will be opened in offline mode next time it is started. If you want to change this, disable the offline mode manually in the File menu.

### 5.2.2 Synchronization

Upon startup of MS Outlook, the currently opened folder is primarily synchronized.

Any folder saved in Kerio MailServer can be synchronized in any of these two modes:

- Full synchronization of the folder.

- Synchronization of header and message body in plain text — this option concerns synchronization of smaller data volume. However, it is necessary to decide whether you will not miss possible attachments in your email. When connected online again, the attachments are included in corresponding messages anyway.

In default mode, synchronization of Kerio MailServer and the Kerio Outlook Connector works as follows:

- Inbox — whole messages are synchronized.

- Other email folders — only message headers and body in plain text are synchronized.

- Events — whole events are synchronized.

- Contacts — whole contacts are synchronized.

- Tasks — whole tasks are synchronized.

- Notes — whole notes are synchronized.

Default synchronization mode can be changed (adjusted) in properties of individual folders:

1. Right-click the selected folder and choose Properties from the pop-up menu.

2. In the Properties window switch to the Folder Synchronization tab (see figure 5.4 Folder synchronization settings).

   Figure 5.4. Folder synchronization settings

### Warning

If you do not wish to synchronize the folder, disable the Enable synchronization of the folder option. However, any items already included in the folder will be kept synchronized.

#### Conflicts

Conflicts are situations where a message, event or another item is changed separately both on the server and in Kerio Outlook Connector in the interval between synchronizations (synchronization is started in defined periods). In such cases, the server is not capable of recognizing which change is the wanted (later) one.

If a conflict occurs during the synchronization, the item saved on the server beats the other one. The winning item is saved in the corresponding folder. The beaten item is saved in a special folder called Conflicts. This folder is available only in MS Outlook. This implies that it is not available in Kerio WebMail or another email client.

Both items can be easily compared to select the correct one. If the server have primarily selected the wrong version (the older one), it is possible to move it from the Conflicts folder to the correct directory manually and simply remove the other version.

Each conflict is announced by a special message sent to MS Outlook. Its subject is Message in conflict!. Conflict information includes name of the message, event, contact or another item in conflict and its location in mailbox (folder). Local version of the item is moved to the Conflicts folder. If this version is up-to-date, exchange it with the version in the particular folder.

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5.1 Installation | Contents | 5.3 Contacts