6.13 Troubleshooting
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## 6.13 Troubleshooting

### 6.13.1 Spam/Not Spam buttons displaying problems

Sometimes it may happen that the Spam/Not Spam buttons may be missing on the toolbar when the Kerio Outlook Connector or MS Outlook is started. In such a case, it is necessary to allow Kerio Outlook Connector in forbidden items of MS Outlook.

The dialog for forbidden items can be found under Help → About Microsoft Office Outlook. Click Disabled items to open the dialog and simply uncheck Kerio Outlook Connector.

### 6.13.2 Installation and configuration of MS Outlook 2000

The installation of Kerio Outlook Connector in Outlook 2000 is different from the installation in previous versions:

1. Outlook 2000 must have Service Pack 3 installed; if the Service Pack is missing, the installation of Kerio Outlook Connector will fail.

   Outlook 2000 must be installed in the Corporate or Workgroup mode. If the installation of Outlook 2000 is performed in the Internet only mode, change the mode in Tools → Options → Email services → Reconfigure email support (the installation disc of Outlook 2000 might be required).

2. Another difference applies to the new profile creation. For more information about profiles and their creation in Outlook, see chapter 6.2.1 Creating a new profile and Kerio account settings.

   After a successful installation of Kerio Outlook Connector, create a new profile. This can be done in the following ways:

   - Creating of multiple profiles by a migration (performed by the system administrator).

   - Creating a profile by hand.

   If a migration tool is used for profile creation, click Tools → Services and add the Outlook Address Book item to the profile. If the Outlook Address Book will not be added to the profile, contacts folders will not work properly.

   If a profile is created by hand, it is possible to follow the method described in chapter 6.2.1 Creating a new profile and Kerio account settings. The only difference is that it is necessary to add the Kerio MailServer and Outlook Address Book services during creation. Both services can be added to the profile later in Tools → Services menu.

### 6.13.3 Messages signed in MS Outlook

If your messages are digitally signed, check the Send clear text signed message when sending signed messages option under Tools → Options on the Security tab (see figure 6.33 Settings of verification of signed messages). This option provides that also Kerio WebMail users may read the message.

Figure 6.33. Settings of verification of signed messages

Note: The settings shown here applies to MS Outlook 2003. For MS Outlook (2000/XP), the settings may differ slightly.

### 6.13.4 Error in settings of contact folders used as address books

During the startup process of MS Outlook extended with the Kerio Outlook Connector, a warning can be displayed that informs of an error detected in settings of contact folders which are used as address books (see figure 6.34 Error in settings of contact folders used as address books).

Figure 6.34. Error in settings of contact folders used as address books

This error can be fixed by removing all address books in MS Outlook:

1. In the Tools menu, select E-mail Accounts to open a wizard where new accounts and address books can be created. In the wizard, select View or change existing directories or address books.

2. Remove all listed address books and close the wizard.

3. Restart MS Outlook.

Removing address books does not delete contact folders. All contacts are kept intact. Once all address books are removed from MS Outlook and the application is restarted, it is possible and recommended to add the address books again (for details, see chapter 1.7.4 Searching in contacts).

### 6.13.5 Problems with displaying of Free/Busy information

Failures of connection of MS Outlook to the Kerio MailServer's built-in Free/Busy server may be caused by the following issues:

#### Free/Busy server and SSL encryption

If traffic over SSL is enabled in an MS Outlook account settings, the Free/Busy server requires installation of a valid SSL certificate. This certificate can be installed in Internet Explorer. Detailed instructions are provided in section 6.9.1 Creating a meeting using the Free/Busy server.

#### Collisions with configuration of the URL server

If the meeting scheduling with the Free/Busy server does not work properly (i.e. the Scheduling tab does not work correctly) while the connection to Kerio MailServer via MAPI is alright, the problem might be solved by changing the URL address for connection to the Free/Busy server.

After installation of the Kerio Outlook Connector and account configuration, the correct URL address is set automatically (it is not necessary to change it).

Problems might arise when the user changes the address for any reason. If the address is not set correctly, it is not possible to connect to the Free/Busy server.

If any problems with connection to the Free/Busy server arise, check the following settings:

1. InTools → Options, open the Preferences tab (see figure 6.35 Preferences) and in the Calendar section click on Calendar options.

   Figure 6.35. Preferences

2. In the Calendar options dialog, click on the Free/Busy options button at the bottom of the window (see figure 6.36 Calendar Options).

   Figure 6.36. Calendar Options

3. This opens the Free/Busy options dialog. Check the Search location settings. This entry must include the URL address at which the Free/Busy server is located (the Kerio MailServer's address in this specific case). The URL address must follow this pattern:

   `http://ip_address_of_the_server:port/freebusy/%SERVER%/%NAME%`

   An example of correct URL address is shown at figure 6.37 Free/Busy options.

   Figure 6.37. Free/Busy options

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6.12 Notes | Contents | Chapter 7 Web calendars in MS Outlook 2007