40.2 Synchronization troubleshooting
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## 40.2 Synchronization troubleshooting

Kerio MailServer and Kerio Sync Connector provide special tools for possible synchronization troubleshooting, as follows:

Traffic logs

  Traffic between Kerio MailServer and the Kerio Sync Connector can be logged both at Kerio MailServer or/and at the Kerio Sync Connector:

  - Kerio MailServer

    1. Open Kerio Administration Console → Logs → Debug.

    2. Right-click on the log pane to open a context menu, and select Messages.

    3. In the Logging Messages box just opened, enable the WebDAV Server Requests option (see figure 40.1 Debug log settings).

       Figure 40.1. Debug log settings

    Once your problems are solved, it is recommended to disable the logging.

  - Kerio Sync Connector

    1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.

    2. Check the Enable debug logging option (see figure 40.2 Log settings in Kerio Sync Connector).

       Figure 40.2. Log settings in Kerio Sync Connector

       The log can be found in the Console application (Applications → Utilities → Console).

Synchronization fixing

  The synchronization fix may help where problems with synchronized data occur. The fix will result in generation of a copy of data on the server or in the client. The copy replaces the opposite side's data so that both stores include identical data. The risk is that a part of the data having been saved since the last synchronization may be lost in the fix.

  Follow these synchronization fix instructions:

  1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.

  2. Click on Repair.

  3. In the dialog box just opened, select if the data on the server beat the data on the client during the synchronization, or vice versa. Click OK to initiate the synchronization.

Reporting problems to Kerio Technologies

  If the synchronization problem is caused by an error in the application, it is recommended to send the synchronization log to Kerio Technologies for further analysis.

  Any information recorded in the log are used only to solve problems associated with usage of this product. No information including the sender's email address will be misused in any way.

  To send the report, follow these instructions:

  1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.

  2. Click on Send report.

  3. This opens an email composer window where the log message and the sender's address are attached. Simply send the message, it is not necessary to add any information.

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