6.3 Troubleshooting
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## 6.3 Troubleshooting

When solving problems regarding services, logs of the traffic between the server and clients might be helpful. To log relevant information, enable a corresponding option under Logs → Debug in the Kerio Administration Console:

1. In the Kerio Administration Console, go to the Logs section and select the Debug log.

2. Right-click on the log pane to open a context menu, and select Messages.

3. In the Logged Information dialog just opened, enable logging for the particular service (see figure 6.5 The Debug log settings).

   Figure 6.5. The Debug log settings

4. Confirm changes by OK.

The following types of services are associated with the Debug log options:

SMTP

  If any problems arise in the communication between the SMTP server and a client, it is possible to use the SMTP Server and SMTP Client options.

POP3

  When problems with POP3 server arise, enabling the POP3 Server option might be helpful.

IMAP

  When problems with IMAP server arise, enabling of the IMAP Server logging might be helpful.

NNTP

  When problems with NNTP server arise, a log that can be enabled by the NNTP Server option might help.

LDAP

  When problems with LDAP server arise, a log that can be enabled by the LDAP Server option might help.

HTTP

  - HTTP Server — this option enables logging of HTTP traffic on the server's side.

  - WebDAV Server Request — this option enables logging of queries sent from the WebDAV server. It can be used in MS Entourage or Apple Mail where problems with Exchange accounts arise.

  - PHP Engine Messages — the log may be helpful when solving problems with the Kerio WebMail web interface.

Once your problems are solved, it is recommended to disable the logging.

To read more on the Debug log and its options, see chapter 25.9 Debug log.

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6.2 Important Notes | Contents | Chapter 7 Domain and its settings