8.8 Administration of mobile devices
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## 8.8 Administration of mobile devices

Users can connect to Kerio MailServer from various mobile devices (PDAs or so called “smart” phones). Connections between mobile devices and Kerio MailServer are allowed by support of the ActiveSync protocol (for detailed information on this protocol and its usage, refer to chapter 36 Support for ActiveSync).

The administration console includes tools for administration of mobile devices that can be used by the Kerio MailServer administrator to overview devices currently used by individual users.

Figure 8.15. User's pop-up menu — Mobile Devices

The mobile device administration tools can be found in Domain Settings → User Accounts. In this section, simply select a user who uses a mobile device to connect to the server. Click on Status and select the Mobile Devices option in the menu (see figure 8.15 User's pop-up menu — Mobile Devices). The Mobile Devices dialog is opened which shows all devices used by the user to connect to the server. Several buttons are available below the device list:

- Remove — removes selected devices from the list. This option is helpful especially when a device is not used (for details on this option, see chapter 36.6 Removing a device from the administration of mobile devices).

- Wipe — this option allows remote removal of user data from the selected device (see chapter 36.5 Remote deletion of the device data (Wipe)).

- Refresh — the button refreshes information on status of connected devices.

- Details — use this button to view details on a selected device. Click the button to display another section including details on the device connected as well as on synchronization. The section consists of two parts (see figure 8.16 A mobile device — details). The first part, providing information about the device connected and about the synchronization, is called Details:

  Figure 8.16. A mobile device — details

  Operating system and OS type

    The first line includes an icon of the device reflecting its real appearance. Type of the operating system installed on the device is provided next to the icon, as well as information about the device type (PDA or Smartphone).

  Protocol version

    ActiveSync version.

  Device ID

    Serial number of the device.

  Device Registered

    The date when the user specified server info in ActiveSync and established the first connection.

  Last Synchronization

    Date and time of the last synchronization.

  Status

    Synchronization status. This item provides synchronization status information, i.e. whether the process was completed successfully, if any problems arose, etc.

  Remote Host

    IP address assigned to the device's network adapter.

  The Synchronized Folders section lists all synchronized folders. Older device types usually support only synchronization of email, calendars and contacts, whereas newer devices support also synchronization of tasks.

  Below the pane where folders are overviewed, an information addressing solution of synchronization collisions is provided. A collision is detected if the same data items are changed both on the server and on the device.

  - Server wins — if there is a collision, data saved on the server overwrite the data stored in the device.

  - Client wins — if there is a collision, data saved on the device overwrite the data stored on the server.

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